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Customer Service Representative II
MiTekCustomer Service Rep II at MiTek, providing support for calls, cases, and sales orders. Handling customer inquiries on products and services with collaboration across teams.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide support for calls, cases and sales orders.
- Must be responsive to customer needs and can manage several tasks concurrently in a fast-paced environment.
- Collaborate with MiTek subject matter experts and ensure case escalations are followed through to a satisfactory resolution.
- Confer with customers by telephone or electronic contact to provide information about products and services, take or enter orders, cancel accounts, or obtain details of issues.
- Retain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Demonstrate a basic understanding of lumber products used in residential construction.
- Review Pending invoice register for accuracy before invoicing.
- Assist internal and external customers in setting up MiStore accounts and use of the company website.
Requirements
What you’ll need- High School/GED required
- Associates degree preferred
- 2+ Years of related customer service experience required
- Excellent verbal and written communication skills
- Microsoft Office, ERP (SAP) and CRM (Salesforce) experience required
- Knowledge of residential and commercial construction required
Benefits
Comp & perks- Comprehensive Total Rewards package that supports the employee on many levels including protection, formal education, financial wellness tools, a recognition platform and all above and beyond our generous healthcare, disability and retirement plans.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder managementrecord keepinginvoice accuracyproduct knowledge
Soft Skills
responsivenessmultitaskingcollaborationcommunication
Certifications
High School diplomaGEDAssociates degree