Senior Customer Success Manager

Mitek Systems

full-time

Posted on: 8/26/2025

Origin: • 🇺🇸 United States

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💰 $120,000 - $150,000 per year

Senior

Tableau

About the role

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our Customer Success Managers are accountable for the operational aspects of the post-sales journey, ensuring smooth execution, adoption, and rapid response to customer needs. Acting as proactive, trusted advisors, they anticipate challenges, surface opportunities, and help drive satisfaction, renewal, and expansion. Build trusted partnerships through a strategic, high-touch approach for enterprise customers, while leveraging scalable, data-driven engagements to support broader customer base. Work cross-functionally with Sales, Professional Services, Product, and beyond to ensure customers achieve their goals with confidence and clarity.

Bachelor’s degree or equivalent experience. At least 5 years of experience in Customer Success, focused on enterprise accounts in a SaaS environment. Proven ability to map complex customer business processes to product capabilities, creating measurable business value. Demonstrated experience in leading change and driving digital transformation in enterprise environments. Strong understanding of the SaaS customer lifecycle, engagement strategies, and best practices for managing strategic accounts. Exceptional communication skills with the ability to influence executives, build trusted advisor relationships, and align stakeholders. Strong organizational and time management skills; able to prioritize and manage multiple strategic accounts simultaneously while effectively navigating escalations. Strong analytical and problem-solving skills; able to prioritize with data and build insights to influence stakeholders Willingness to travel domestically up to 25% for customer and team collaboration