Mitch Insurance Brokers

Director

• Shape the future of how we serve clients by designing and implementing a modern, efficient, and scalable service model
• Take full ownership of operations, using data, analytics, and technology to drive improvements and deliver consistent, high-quality client experiences
• Identify operational inefficiencies and implement solutions that improve service quality and client satisfaction
• Monitor and analyze service performance metrics and use insights to optimize processes and drive results
• Champion client retention by turning data into actionable strategies that enhance the customer experience
• Ensure compliance while maintaining operational rigor and accountability
• Collaborate with leadership to align service initiatives with business strategy

Director, Personal Lines Client Care

Manager

• Lead, mentor, and inspire teammates to meet retention, production, and service goals
• Use data and feedback to drive accountability and growth
• Provide structured coaching and real-time feedback that supports both skill development and engagement
• Oversee daily operations including scheduling, workload balancing, and service coverage across all communication channels
• Dedicate approximately 25% of your time to direct client engagement and backup support to ensure service continuity and a consistently high-quality experience
• Partner with other leaders and departments to enhance workflows, optimize processes, and improve efficiency
• Foster a culture of collaboration, recognition, and continuous improvement within your team and across the organization

Manager, Personal Lines Client Care

Producer

• Build strong relationships with Benefits Advisors to provide insurance solutions
• Develop your own pipeline to enhance growth and earning potential
• Drive customer value with cross-sell and up-sell opportunities

Director, Personal Lines Client Care

Manager, Personal Lines Client Care

Commercial Lines Sales Producer