Customer Success, EMEA

Mistral AI

Customer Success Manager guiding enterprise customers using Mistral’s full-stack AI solutions. Driving adoption, renewals, expansion, and measurable business outcomes.

Posted 9/7/2026full-timeParis • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise customer relationships, driving adoption and retention of AI solutions, and collaborating with cross-functional teams to enhance customer success. Proficient in developing customer success plans and delivering training programs tailored to business objectives.

Highest-signal resume keywords

Customer Success ManagementEnterprise Relationship ManagementTechnical Product EngagementCommunication and Presentation SkillsBusiness Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingCustomer Health Metrics MonitoringKPI DevelopmentAI/ML FamiliarityTechnical Requirements Understanding

Soft Skills

Relationship BuildingProblem SolvingCollaborationOrganizational SkillsCustomer-Centric Approach

Industry Keywords

SaaS EnvironmentUpsell OpportunitiesCross-Sell OpportunitiesCustomer TrainingBusiness Reviews

About the role

Key responsibilities & impact

Manage a portfolio of enterprise customers and maximize the value of Mistral’s AI solutions
Build trusted relationships with key stakeholders and tailor solutions to business objectives
Lead customer onboarding, adoption, and ongoing engagement
Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn
Collaborate with Sales on upsell and cross-sell opportunities
Partner with Product and Engineering to gather customer feedback and influence the product roadmap
Develop and deliver customer training, enablement programs, and best practices
Conduct regular business reviews (QBRs)
Advise customers on leveraging Mistral’s AI solutions to achieve business outcomes
Work with Support and Product teams to ensure seamless experiences from deployment to production
Create and execute customer success plans with KPIs, timelines, and measurable outcomes
Advocate for customer needs internally
Share customer insights with Product, Sales, and Engineering
Clear obstacles during deployment and adoption to accelerate time-to-value
Support renewals, contract negotiations, expansion discussions, and coordination with internal teams

Requirements

What you’ll need

5+ years of experience in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting
Experience ideally in a technical or SaaS environment
Proven ability to manage enterprise customer relationships, driving adoption, satisfaction, and retention
Experience working with technical products
Ability to engage confidently with Data, IT, and Engineering teams
Strong communication and presentation skills
Ability to tailor messaging for technical and executive audiences
Business acumen to identify upsell and expansion opportunities while ensuring customer success
Familiarity with AI/ML concepts is a plus
Ability to understand and discuss technical requirements is essential
Hands-on, customer-centric, collaborative, and organized approach
Passion for solving complex challenges

Benefits

Comp & perks

Healthcare coverage
Parental leave
Retirement plans
Relocation support
Wellness programs
Meal allowances
Transportation allowances
Other location-specific perks
Candidates may submit up to 3 total applications within a 90 day period across all open roles
If previously applied for this specific position, wait 180 days before re-applying