Customer Success

Mistral AI

Customer Success Manager managing enterprise adoption of Mistral’s full-stack AI solutions. Driving onboarding, retention, expansion, and customer feedback across North America.

Posted 9/4/2026full-timeNew York City • California, New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise customer relationships, driving adoption and retention of AI solutions, and collaborating with cross-functional teams to deliver tailored solutions and measurable outcomes. Strong communication and business acumen are essential for identifying upsell opportunities and advocating for customer needs.

Highest-signal resume keywords

Customer Success ManagementEnterprise Relationship ManagementTechnical Product EngagementCommunication and Presentation SkillsAI/ML Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingCustomer Health Metrics MonitoringKPI DevelopmentBusiness Reviews ConductingTechnical Requirement Understanding

Soft Skills

CollaborationCustomer-Centric ApproachProblem SolvingOrganizational SkillsPassion for Challenges

Tools & Technologies

SaaS SolutionsAI SolutionsCustomer Success Tools

Industry Keywords

Enterprise CustomersUpsell OpportunitiesCross-Sell OpportunitiesCustomer RetentionTechnical Environment

About the role

Key responsibilities & impact

Manage a portfolio of enterprise customers and maximize the value of Mistral’s AI solutions
Build trusted relationships with key stakeholders and tailor solutions to business needs
Lead customer onboarding, adoption, and ongoing engagement
Monitor customer health metrics, identify risks, and address challenges to prevent churn
Collaborate with Sales on upsell and cross-sell opportunities
Partner with Product and Engineering to gather feedback and influence the product roadmap
Develop and deliver customer training, enablement programs, and best practices
Conduct regular business reviews (QBRs)
Advise customers on leveraging Mistral’s AI solutions to achieve business outcomes
Work with Support and Product teams to ensure seamless experiences from deployment to production
Create and execute customer success plans with KPIs, timelines, and measurable outcomes
Advocate for customer needs internally
Share customer insights with Product, Sales, and Engineering
Clear deployment and adoption obstacles to accelerate time-to-value
Support renewals, contract negotiations, expansion discussions, and internal coordination

Requirements

What you’ll need

5+ years of experience in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting
Experience ideally in a technical or SaaS environment
Ability to manage enterprise customer relationships and drive adoption, satisfaction, and retention
Experience working with technical products
Ability to engage confidently with Data, IT, and Engineering teams
Strong communication and presentation skills for technical and executive audiences
Business acumen to identify upsell and expansion opportunities
Familiarity with AI/ML concepts is a plus
Ability to understand and discuss technical requirements
Hands-on, customer-centric, collaborative, and organized
Passion for solving complex challenges

Benefits

Comp & perks

Healthcare coverage
Parental leave
Retirement plans
Relocation support
Wellness programs
Meal allowances
Transportation allowances
Other location-specific perks
Up to 3 total applications within a 90 day period across all open roles
Wait 180 days before re-applying to the same position if previously applied