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Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Take full ownership of the ticket lifecycle: prioritization, diagnosis, and incident resolution
- Maintain and analyze Help Desk key performance indicators (SLAs, ticket volume, resolution trends)
- Develop a robust internal knowledge base
- Manage our corporate ecosystem, including Okta, Google Workspace, and Slack
- Use Iru for automated deployment and ensure compliance of our MacBook fleet
- Collaborate with the IT manager to automate manual tasks
Requirements
What you’ll need- 1–3 years of IT support experience
- Solid understanding of networking, identity management (SSO/SAML), and modern IT troubleshooting principles
- Ownership mindset: investigate root causes and document solutions
- Technical writing: translate complex technical processes into clear, simple guides
- Strong interest in macOS and modern device management (MDM) tools
- Bilingual: professional working proficiency in French and English
Benefits
Comp & perks- Team lunches
- Game nights
- Company-wide events
- And more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportnetworkingidentity managementSSOSAMLtroubleshootingtechnical writingmacOSMDM
Soft Skills
ownership mindsetinvestigative skillsdocumentationcollaborationbilingual