Mistplay

IT Support

• Take full ownership of the ticket lifecycle: prioritization, diagnosis, and incident resolution
• Maintain and analyze Help Desk key performance indicators (SLAs, ticket volume, resolution trends)
• Develop a robust internal knowledge base
• Manage our corporate ecosystem, including Okta, Google Workspace, and Slack
• Use Iru for automated deployment and ensure compliance of our MacBook fleet
• Collaborate with the IT manager to automate manual tasks

IT Support Specialist