MissionWired

Project Manager

• Managing the day to day workflow of email and SMS production to ensure the timely completion of work across the digital agency;
• Identifying when projects are at risk of being delayed and independently resolving issues while coordinating with account leads and department heads;
• Partnering with department heads to manage the assignment of JIRA tickets to staff;
• Creating agendas and leading meetings to share status updates and identify next steps;
• Supporting the team across time zones, including staff that work on the west coast. On-call support for rapid-response moments, including during evenings and weekends, is required as needed;
• Developing resources such as JIRA filters and dashboards to enable team members to work more effectively and efficiently.

Project Management Strategist

Account Manager

• Leading teams to work with clients to create compelling and targeted direct mail marketing strategies that maximize grassroots fundraising;
• Leading the development, implementation and production process for innovative direct mail fundraising campaigns;
• Leading cross-functional teams to integrate direct mail campaigns with other fundraising channels such as email, SMS or others;
• Creating and managing action-oriented reporting to drive strategic decision making;
• Supporting the professional growth of colleagues via training and intentional mentorship;
• Maintaining client satisfaction, including managing relationships and providing exceptional customer service;
• Collaborating in a team to provide clients with strategic direct mail marketing planning, including revenue forecasting and budgeting to ensure account success;
• Working with client teams to assist in managing resources and timelines on projects;
• Supporting business development efforts and participating in new business pitches.

Account Manager, Direct Mail

Controller

• Leading monthly, quarterly, and year-end close processes, targeting a 7-day close;
• Preparing a monthly "Reporting Package" for Management and the Board, including detailed variance analysis and bridges for EBITDA and Revenue;
• Serving as the primary liaison for the annual audit and all tax compliance requirements;
• Managing a team of 6-8 people across the various functions owned;
• Overseeing the complex billing lifecycle for clients, including fee-based retainers, project-based milestones, and high-volume media pass-through (print, digital, social);
• Managing and further automate recurring billing cycles, ensuring accurate mid-month upgrades, downgrades, and usage-based data sales charges;
• Ensuring contract compliance by reviewing client Master Service Agreements (MSA) to ensure billing triggers align with revenue recognition under ASC 606;
• Leading on collections strategy, including leading the "Order-to-Cash" process; establishing rigorous follow-up protocols to maintain a healthy DSO and maximize free cash flow generation;
• Supervising the full "Procure-to-Pay" workflow, ensuring all agency vendors, data providers, and software hosting costs are vetted and coded correctly.
• Owning the "Sequential Liability" process – ensuring media vendors are paid accurately once client funds are received, a critical function in the advertising space;
• Managing the corporate credit card program and employee expense reimbursement platform (e.g., Ramp), ensuring compliance with mandated travel policies;
• Managing working capital optimization by securing optimal vendor payment terms and by leading organized, efficient AP processes;
• Establishing and maintaining the company’s formal capitalization policy in strict accordance with **ASC 350-40** (Internal-Use Software) and **ASC 985-20** (Software to be Sold, Leased, or Marketed);
• Implementing and overseeing a rigorous time-tracking system to capture "Capitalizable vs. Non-Capitalizable" hours;
• Managing documentation, reporting and impairment testing to provide visibility and ensure accuracy of capitalized costs;
• Designing and enforcing a robust control environment to prevent fraud and ensure data integrity across the business platform;
• Optimizing the ERP (e.g., NetSuite or Intacct) to automate the flow between the Customer Relations Manager (CRM) (Salesforce/HubSpot) and the General Ledger.

Data Engineer

• Joining each and every one of your colleagues in creating an inclusive workspace;
• Owning, maintaining, and supporting the reliability, architecture, and evolution of our production machine learning and delivery platform;
• Designing, operating, and improving large scale Databricks/Spark pipelines and workflows
• Partner with our data scientists to productionize new data and ML-powered products;
• Leading improvements on the software integration layers between data pipelines and product workflows;
• Growing the team via mentorship and leadership, reviewing technical documents, improving code quality, and improving team performance and processes;
• Acting as a senior technical owner in debugging complex production issues and improving system observability;
• Collaborating with cross-functional teams to support their data infrastructure needs.

Senior Software Engineer, Data Platform

Consultant

• Proactively monitoring deliverability health across a roster of 60+ nonprofit and political clients, identifying reputation issues, inbox placement dips, authentication failures, and blocklist risks before they affect campaign performance;
• Serving as MissionWired’s lead technical resource on deliverability incidents, including diagnosing root causes and recommending practical, time-sensitive next steps;
• Leading mitigation efforts with mailbox providers, ESPs, and external partners;
• Reviewing and advising on email authentication and sending infrastructure, including SPF, DKIM, DMARC, alignment, domain configuration, and related sender requirements;
• Using Inbox Monster and/or comparable deliverability platforms (Everest/Validity) to interpret inbox placement, reputation, complaint, and seed-test data and convert it into actionable recommendations for client teams;
• Advising internal teams and clients on best practices;
• Partnering with client-facing teams to explain technical issues and join client conversations as needed;
• Helping teams distinguish between technical infrastructure problems, list-quality issues, content-related issues, and broader sender-reputation challenges;
• Building repeatable processes, documentation, and internal guidance;
• Training and mentoring internal team members on email deliverability fundamentals, emerging sender requirements, and common warning signs;
• Serving as the primary relationship manager for deliverability-related vendor coordination;
• Supporting best-practice planning for high-volume fundraising and advocacy moments.

Project Management Strategist

Account Manager, Direct Mail

Controller

Senior Software Engineer, Data Platform

Email Delivery Consultant – Freelance