IT Systems Engineering Analyst – ServiceNow
Mission Technologies, a division of HII
full-time
Posted on:
Location Type: Hybrid
Location: Wright-Patterson Air Force Base • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $98,844 - $140,000 per year
Job Level
SeniorLead
Tech Stack
JenkinsServiceNowSOAP
About the role
- Responsible for developing a comprehensive plan for consolidating, adopting, and hosting the AFRL ServiceNow instance within the SAF enterprise, ensuring strategic alignment with Dept of the Air Force (DAF) ServiceNow strategy and requirements.
- Responsible for developing a structured plan of action for new customer engagements and escalated ServiceNow implementations across AFRL to ensure alignment and delivery of ServiceNow solutions.
- Provide monthly progress reports detailing activities performed, accomplishments achieved, and any issues encountered.
- Develop a phased implementation approach for consolidation with clear milestones and identified risks with potential mitigations.
- Address data migration, security, user training, and organizational change management (OCM).
- Develop a recommended plan of action for training and OCM.
- Serve as the primary liaison between AFRL and SAF for matters related to the hosted ServiceNow environment.
Requirements
- 10 years relevant experience with Bachelors in related field;
- 5 years relevant experience with Masters in related field;
- 3 years’ experience with PhD or Juris Doctorate in related field;
- High School Diploma or equivalent and 15 years relevant experience.
- Active Secret level or higher security clearance
- Experience with design and deployment of an advanced ServiceNow application for a multi-client installation
- Experience with implementing and optimizing a Service Catalog solution
- Experience with managing cross-functional teams to implement ITIL processes in ServiceNow
- Experience with ITIL, RESTful APIs, SOAP, Agile (Scrum), DevOps, Jenkins desired
Benefits
- Competitive salary and benefits package
- Opportunities for career advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowdata migrationsecurityuser trainingorganizational change managementITILRESTful APIsSOAPAgileDevOps
Soft skills
communicationleadershiporganizational skillsproblem-solvingstrategic planning
Certifications
Active Secret level security clearance