Microsoft 365 Support Engineer – Cloud Engineer 2

Mission Technologies, a division of HII

Microsoft 365 Support Engineer supporting users on cloud capabilities across M365 tools. Collaborating for compliance and improving reliability in cloud environments.

Posted 6/25/2026full-timeFairfax • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $78,405 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Troubleshoot Power Apps, Power Automate, Dataverse, Power BI, Power Pages, Copilot Studio, Teams, SharePoint, and OneDrive
Maintain and update low‑code/no‑code solutions; resolve workflow, permission, and connector issues
Manage ServiceNow incidents and requests with thorough troubleshooting notes
Provide user guidance, onboarding, and small‑group learning sessions for M365 and Power Platform tools
Create and maintain Knowledgebase articles, SOPs, and operational documentation
Assist with testing, rollout, and communication of new M365 features
Recommend improvements that strengthen reliability, efficiency, and user experience
Support adherence to federal and organizational security standards (FedRAMP, FISMA, CMMC, DISA STIG) through consistent operational practices
Assist with maintaining Purview policies, including data classification, retention, eDiscovery, and DLP
Ensure support activities follow GCCH governance requirements and established compliance controls
Document configuration changes and operational processes to support audit and policy needs
Support collaboration across M365 tools while following established governance standards
Assist with GCCH migrations, service upgrades, and cross tenant/B2B access processes
Collaborate with compliance teams, IT leadership, and mission partners to maintain secure, consistent collaboration
Provide operational support for HII International collaboration, including troubleshooting for globally aligned SharePoint Online, Teams, and cross tenant sharing
Help maintain stable and compliant international collaboration through permissions support and documentation

Requirements

What you’ll need

2 years relevant experience with Bachelors in related field; 0 years experience with Masters in related field; or High School Diploma or equivalent and 6 years relevant experience
US Citizenship; ability to obtain clearance
2–4 years supporting Microsoft 365 environments
Experience with Power Apps, Power Automate, Power Pages, Power BI, Copilot Studio, SharePoint Online, Teams, and OneDrive
Strong troubleshooting, documentation, and communication skills

Benefits

Comp & perks

best-in-class medical, dental and vision plan choices
wellness resources
employee assistance programs
Savings Plan Options (401(k))
financial planning tools
life insurance
employee discounts
paid holidays and paid time off
tuition reimbursement
early childhood and post-secondary education scholarships

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Power AppsPower AutomateDataversePower BIPower PagesCopilot StudioSharePointTeamsOneDriveM365

Soft Skills

troubleshootingdocumentationcommunication