Associate General Counsel – Collections, Servicing and Customer Operations

Mission Lane

Associate General Counsel providing legal guidance for collections, servicing and customer operations at Mission Lane. Focused on integrating legal compliance with business operations with a goal towards customer trust and clear communication.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $178,000 - $225,000 per yearWebsite

About the role

Key responsibilities & impact

Owning day-to-day legal advice on collections, recoveries, and servicing.
Negotiating and closing contracts with debt sale counterparties, vendors, and technology providers.
Tracking legal and regulatory developments as they land, including the fast-moving rules around AI in back-office and customer-facing tools, and helping the business turn them into compliant products, services, and controls.
Partnering directly with the business on new initiatives that improve the servicing and collections experience, and with Compliance and Risk to sharpen consumer communications and internal processes alike.
Spotting where the business is headed before it gets there, flagging issues and opportunities early.

Requirements

What you’ll need

JD from an accredited law school and an active law license in good standing (a member of at least one bar, and in good standing in every bar where you're admitted)
7+ years practicing law at a large law firm or in a fintech/neobank/bank in-house environment, with real depth in federal and state credit card or personal lending law
Deep understanding of the regulatory landscape governing credit card servicing, collections, and recoveries: FDCPA and state debt collection law, SCRA, Regulation Z, Regulation B, and UDAAP
Expertise in the adjacent frameworks that come with running a credit card program: debt sales regulation, true lender doctrine, bankruptcy law, FCRA, MLA, TCPA, network rules, and AML/BSA and fraud requirements
A track record of prioritizing and delivering across multiple, shifting projects at once, with the communication skills to brief anyone from frontline teams to senior leadership
Strong, independent analytical judgment you trust enough to make calls in a fast-moving, still-forming environment
Able to work fully remote, with travel of roughly once a quarter for 2 to 5 days
A high standard of ethics and integrity, matched by genuine strategic instinct.

Benefits

Comp & perks

paid time off
401(k) match
monthly wellness stipend
health/dental/vision insurance options
disability coverage
paid parental leave
flexible spending account (for childcare and healthcare)
life insurance
remote-first work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Federal And State Credit Card LawPersonal Lending LawDebt Sales RegulationBankruptcy LawFDCPASCRARegulation ZRegulation BUDAAPFCRA

Soft Skills

Communication SkillsStrategic InstinctIndependent Analytical Judgment