Senior Operations Manager, AI

Mission Lane

Operations Senior Manager, AI at Mission Lane managing projects for AI operations strategy. Collaborating with teams to enhance customer experience through innovative AI solutions.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $136,000 - $162,000 per yearWebsite

About the role

Key responsibilities & impact

Own Mission Lane's operations AI agenda from strategy through execution
Develop and deliver an AI Operations strategy from the ground up
Identify problems where meaningful AI solutions exist and evaluate vendors
Work with cross-functional teams across Product, Engineering, vendors, and Operations to execute it
Measure success based on outcomes that matter, including cost, quality, and customer experience

Requirements

What you’ll need

5+ years of program or project management experience
5+ years of operations leadership, including contact center or customer operations
Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments
Structured, data-driven problem solver with a bias for action
Comfortable owning an agenda without a playbook and earning executive trust through the work
Ability to travel approximately four times a year for two to five days at a time.

Benefits

Comp & perks

Health/dental/vision insurance options
Paid time off
401(k) match
Monthly wellness stipend
Disability coverage
Paid parental leave
Flexible spending account (for childcare and healthcare)
Life insurance
Remote-first work environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Program ManagementOperations LeadershipAI Solutions EvaluationStrategy DevelopmentData Analysis

Soft Skills

Problem SolvingBias For ActionExecutive Trust Building