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Mission Lane

Senior Operations Manager, AI

Mission Lane

Operations Senior Manager, AI at Mission Lane managing projects for AI operations strategy. Collaborating with teams to enhance customer experience through innovative AI solutions.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $136,000 - $162,000 per yearWebsite

About the role

Key responsibilities & impact
  • Own Mission Lane's operations AI agenda from strategy through execution
  • Develop and deliver an AI Operations strategy from the ground up
  • Identify problems where meaningful AI solutions exist and evaluate vendors
  • Work with cross-functional teams across Product, Engineering, vendors, and Operations to execute it
  • Measure success based on outcomes that matter, including cost, quality, and customer experience

Requirements

What you’ll need
  • 5+ years of program or project management experience
  • 5+ years of operations leadership, including contact center or customer operations
  • Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments
  • Structured, data-driven problem solver with a bias for action
  • Comfortable owning an agenda without a playbook and earning executive trust through the work
  • Ability to travel approximately four times a year for two to five days at a time.

Benefits

Comp & perks
  • Health/dental/vision insurance options
  • Paid time off
  • 401(k) match
  • Monthly wellness stipend
  • Disability coverage
  • Paid parental leave
  • Flexible spending account (for childcare and healthcare)
  • Life insurance
  • Remote-first work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Program ManagementOperations LeadershipAI Solutions EvaluationStrategy DevelopmentData Analysis
Soft Skills
Problem SolvingBias For ActionExecutive Trust Building