Mission Lane

Senior Product Manager, Customer Payments

Mission Lane

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $125,000 - $152,000 per year

Job Level

Senior

About the role

  • A thought leader for the company -- and outside the company -- innovating and driving exceptional experiences for our customers
  • A critical part of the Product and Customer Management teams, building out the strategy and roadmap
  • Creative and driven to achieve results through outside the box thinking
  • Driving results focused on quality customer experience, the growth of our business, operational efficiency, and risk mitigation
  • Working closely with stakeholders to deliver in a high quality and high impact manner
  • Passionate about delivering fair and clear credit to our customers
  • Flexible enough to cross traditional job definition lines (we're a young company, so you will wear more than just a PM hat)

Requirements

  • 5+ years of Product Management experience, managing technical software products from ideation to rollout and continuous optimization
  • Experience defining and influencing roadmaps which optimize enterprise value against customer, business, and technology problems
  • A strong bias toward action and a proven track record of delivering minimum viable products to market at rapid speed
  • Persistence and creative ‘get it done’ approach to ensure successful outcomes for your product, our customers, our employees, and our company
  • Willingness to take big swings which can (and should!) have massive impacts on our trajectory
  • Excellent communication skills to lead and inspire teams and leadership
  • A structured problem-solving approach to help a team work through a wide range of issues
  • Intellectual curiosity for emerging technologies and engineering challenges
  • Ability to actively seek out multiple opinions, yet make independent decisions and influence positive outcomes
  • Experience working to deepen relationships with our existing customers by improving payment and cure rates through test and learn while optimizing communication and experience strategies
  • Ability to travel occasionally within the US for in-person collaboration.
Benefits
  • Paid time off
  • 401(k) match
  • Monthly wellness stipend
  • Health/ dental/ vision insurance options
  • Disability coverage
  • Paid parental leave
  • Flexible spending account (for childcare and healthcare)
  • Life insurance
  • Remote-friendly work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementTechnical Software ProductsRoadmap DefinitionMinimum Viable ProductsContinuous OptimizationCustomer Experience OptimizationOperational EfficiencyRisk MitigationData AnalysisEmerging Technologies
Soft Skills
Creative ThinkingResults DrivenExcellent CommunicationStructured Problem-SolvingIntellectual CuriosityInfluencing SkillsTeam LeadershipStakeholder EngagementPersistenceAdaptability