Mission Lane

Account Coordinator, Collections

Mission Lane

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, Florida, Montana, North Carolina, South Carolina, Tennessee, Texas, Utah, Virginia • 🇺🇸 United States

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Salary

💰 $17 - $19 per hour

Job Level

Junior

Tech Stack

Tableau

About the role

  • Represent Mission Lane, professionally engaging with customers over the phone in regards to past due payment.
  • Leverage multiple software systems and technologies simultaneously to efficiently manage customer accounts and document all interactions.
  • Approach customers with dignity and respect, identifying reasons for account delinquency.
  • Skillfully negotiate and problem-solve to secure mutually beneficial repayment solutions.
  • Maintain strict adherence to all company policy, procedures, and regulatory requirements, while consistently delivering high-quality customer service.

Requirements

  • 1+ year(s) of professional experience in a customer-focused, solutions-oriented role
  • Demonstrated negotiation and influence skills, with a track record of successfully overcoming customer objections
  • Exceptional verbal and written communication skills
  • Problem solving skills to rapidly identify customer needs and recommend effective, tailored solutions
  • Composure when handling challenging conversations and the ability to de-escalate
  • Ability to balance empathy and persuasion to facilitate customer repayment
  • Tech-savvy, with the ability to quickly learn new software and systems
  • A growth mindset, open to feedback and continuous improvement
  • Direct experience in consumer debt resolution (preferred)
  • Familiarity with contact center technologies (e.g. TCN (dialer), Zendesk) (preferred)
  • Proficiency with our key business technology platforms: Mac OS, Google Workspace, Tableau, and Slack (preferred)
  • Working knowledge of relevant financial regulatory requirements (e.g. FDCPA, TCPA. FCRA, BSA, SCRA, MLA, UDAAP) (preferred)
Benefits
  • Wellness stipend: $100 monthly
  • Internet stipend: $40 monthly
  • Paid Time Off (PTO)
  • Company paid holidays
  • Health, dental, and vision benefits
  • Parental leave
  • Retirement savings: 401(k) plan with company matching
  • IT equipment: Provided for your role during employment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
negotiationproblem solvingcustomer account managementdebt resolutionfinancial regulatory compliance
Soft skills
communicationempathypersuasioncomposuregrowth mindset