MirrorWeb

Customer Success Manager

MirrorWeb

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Tech Stack

Cyber Security

About the role

  • Own renewals, expansion pipeline, product adoption, risk mitigation, and escalation management across your accounts. You are the single point of accountability
  • Run structured business reviews with strategic accounts, using usage data to surface commercial opportunity, not just product recaps
  • Build and execute account plans that map whitespace across MirrorWeb's product portfolio (Social Media, Website, Team Comms, Mobile Capture, Sentinel AI)
  • Manage renewals proactively: forecast accurately, flag risk early, and drive multi-year commitments where appropriate
  • Leverage HubSpot, Gong, and usage analytics to prioritise your time, track account health, and report on pipeline, no chasing required
  • Partner with Product and Support to close the loop on customer feedback without letting it become noise

Requirements

  • Proven success in Customer Success or Account Management in a B2B SaaS scale-up, carrying a commercial book with real expansion quota, not just adoption and NPS
  • Experience serving compliance, risk, legal, or governance buyers in financial services — or a strong track record in adjacent trust-sensitive environments (healthcare IT, cybersecurity, legal tech)
  • Structured thinker when it comes to account prioritisation: you know which accounts get a call this week and why
  • Comfortable operating at pace with high autonomy. You build your own systems where none exist and don't stall without a prescribed process
Benefits
  • Comprehensive health coverage — medical, dental, and vision
  • 401(k) with 3% non-elective employer contribution
  • 20 days PTO + your birthday off + paid sick leave
  • Enhanced family leave
  • $100/month Juno flexible lifestyle allowance (wellness, learning, whatever matters to you)
  • Equity Appreciation Rights — share in what we're building
  • Life assurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successrisk mitigationproduct adoptionpipeline managementforecastingaccount planningusage analyticscommercial opportunity identificationmulti-year commitment negotiation
Soft Skills
structured thinkingprioritizationautonomysystem buildingcommunicationproblem-solvingstrategic thinkingcollaborationadaptabilitytime management