Miro

Technical Account Manager

Miro

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
  • Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
  • Provide guidance on embedding Miro into the customer’s existing systems and ways of working
  • Monitor platform health, engagement, usage patterns, and feature adoption
  • Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
  • Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms
  • Equip internal champions with strategies to scale adoption across departments, regions, and teams
  • Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
  • Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
  • Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
  • You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities
  • Provide adoption reporting and business outcome analytics to inform ongoing strategy

Requirements

  • 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
  • Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
  • Proven ability to lead workflow optimization, platform adoption, and change management initiatives
  • Expertise in platform analytics to drive data-informed decisions and continuous improvement
  • Skilled at facilitating executive-level discussions and cross-functional workshops
  • Familiarity with collaboration tooling and product/service development workflows is a plus
  • Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
  • Willing to travel to customer sites up to 25%
Benefits
  • 401k matching + Competitive equity package
  • Excellent Medical, Dental and Vision health benefits
  • Fertility & Family Forming Benefits
  • Flexible time off
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Up to $2,000 of charitable donation matches each year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workflow optimizationplatform adoptionchange managementplatform analyticsAPIsintegrationsenterprise IT ecosystemsdata-informed decisionscustomer outcome orientation
Soft Skills
strategic thinkingproactiveindependent operationnavigating ambiguityfacilitating executive-level discussionscross-functional collaboration