Customer Service Specialist
Mirka
full-time
Posted on:
Location Type: Office
Location: Sulzbach • Germany
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About the role
- Independent order processing — from entry to on-time delivery
- Preparation of customer-focused quotations in close coordination with Sales
- Handling complaints — solution-oriented and service-minded
- Coordination of goods flows with the central warehouse and the parent company in Finland
- Telephone customer support — friendly, professional and competent
- Support for field sales to achieve optimal results
Requirements
- Commercial training or an equivalent qualification
- 3–5 years of experience; motivation and passion are important
- Fluent German and good English skills
- Proficient with MS Office and modern PC applications
- Strong organizational skills, excellent communication and a service-oriented attitude
- Willingness to develop professionally and grow together with the company
Benefits
- Secure position in a steadily growing company — successful in Germany for over 45 years and with more than 80 years of experience in Finland
- Appreciation and trust in a very pleasant working atmosphere
- Strong team spirit: work in a young, dynamic and highly motivated team
- Room to shape your role: responsibility, initiative and personal development
- Attractive compensation: performance-based salary, comprehensive social benefits and a performance-related bonus
- Shared company culture: regular breakfasts, barbecues, celebrations, trade fair visits and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingquotation preparationcomplaint handlinggoods flow coordinationcustomer support
Soft Skills
organizational skillscommunicationservice-oriented attitudesolution-oriented mindsetprofessionalism
Certifications
commercial trainingequivalent qualification