Miratech

Backend Engineer

• Design, develop, and maintain IVR applications based on business and technical requirements
• Integrate IVR solutions with key internal services
• Monitor IVR systems and implement operational improvements to enhance customer experience
• Troubleshoot and resolve issues within the voice contact center and IVR environments
• Collaborate with project managers to ensure the timely and high-quality delivery of solutions
• Work independently while supporting a regional business unit aligned with global objectives
• Participate in forward-looking initiatives to improve call steering and IVR architecture
• Communicate technical concepts clearly to both technical and non-technical stakeholders

Senior Java IVR Developer

QA Engineer

• Plan, execute, and report on testing activities for IVR and applications
• Develop and maintain test plans, test cases, and test scripts based on design and requirement documents
• Lead voice testing services, including IVR flows, prompts, integrations, and call scenarios
• Balance testing resources across multiple concurrent releases
• Track and report test progress, risks, and quality metrics to stakeholders
• Lead test review meetings and coordinate defect triage with development teams
• Identify opportunities for future test automation
• Support integration testing across IVR, web applications, and backend services

Senior QA Engineer

Manager

• Support the coordination of CX services delivery, ensuring smooth day-to-day service operations according to SLAs.
• Work closely with Genesys Cloud consultants, engineers, and support teams to track service activities and delivery progress.
• Regular review and close cooperation with Customers on Support service status and metrics, being able to lead the communication.
• Monitor service requests, tickets, shifts, and operational indicators to ensure timely response and resolution.
• Assist in preparing service reports, operational updates, and internal delivery summaries.
• Participate in incident coordination and follow-up activities, ensuring proper tracking and communication.
• Support the preparation and organization of service review meetings with internal teams and clients.
• Maintain and update service documentation, knowledge base articles, and operational procedures.
• Collaborate with delivery teams to identify opportunities for service improvements and operational efficiency.

Service Delivery Manager

Architect

• Collaborate with business and IT teams to design and deliver scalable contact center solutions
• Engage in business analysis and design for contact routing, personalization, and self-service capabilities
• Analyze and define business and agent desktop requirements
• Translate enterprise and business requirements into long-term technical architecture and data lake solutions
• Collaborate with stakeholders across business and technical teams to support scalable contact center transformation initiatives

Business Architect

Frontend Engineer

• Design, develop, and maintain responsive, interactive user interfaces using React, Angular, or Vue.js.
• Integrate and support Pindrop authentication, fraud detection, and voice security functions in frontend workflows.
• Translate design wireframes and mockups into high-quality code.
• Implement UI/UX best practices to deliver user-friendly web applications.
• Optimize application performance for maximum speed and scalability.
• Integrate frontend applications with backend RESTful APIs and microservices.
• Write clean, efficient, testable code following best practices for performance, maintainability, and security.
• Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS, DynamoDB, API Gateway, and IAM.
• Implement and maintain CI/CD pipelines using GitHub Actions or GitLab CI.
• Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and Splunk logging.
• Collaborate on infrastructure automation using CloudFormation and Terraform.
• Integrate solutions with AWS services like Lambda.
• Use of AI-assisted coding in development workflows.
• Assist backend teams with full-stack integration and debugging.
• Contribute to backend development (Python/Node.js) when needed for end-to-end functionality.

Frontend Engineer – Desktop Engineering

Financial Crime

• Support our response to Australia's Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Tranche 2 reforms
• Review and advise on Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures for conveyancing transactions
• Identify and assess money laundering, terrorism financing, and fraud risks specific to the conveyancing industry
• Support the development and application of risk-based approaches to client onboarding and ongoing monitoring
• Assist in the preparation and review of suspicious matter reports (SMRs) and threshold transaction reports (TTRs) as required
• Leverage experience in fraud detection to identify red flags relevant to property transactions
• Conduct transactional monitoring and review alerts in accordance with established escalation processes
• Collaborate with stakeholders to investigate potential AML/CTF breaches or suspicious activity
• Liaise with conveyancers, legal practitioners, and other designated service providers to assist in compliance readiness
• Prepare management reporting and compliance dashboards for senior leadership and board-level committees
• Participate in industry working groups and maintain relationships with AUSTRAC and other regulatory bodies as required
• Assist with internal audits and regulatory examinations, including preparation of responses and evidence packs

Senior Java IVR Developer

Senior QA Engineer

Service Delivery Manager

Business Architect

Frontend Engineer – Desktop Engineering

AML Compliance Analyst