Conversational Designer

Miratech

Conversational Designer at Miratech developing chatbot and voicebot experiences using Dialogflow. Collaborating with teams to create engaging conversational solutions for global clients.

Posted 7/18/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Conversational Design and Voice Bot Design, with a strong focus on optimizing user interactions through Google Dialogflow CX/ES and NLP concepts. Capable of integrating conversational platforms with various systems while maintaining best practices in documentation and user experience.

Highest-signal resume keywords

Conversational DesignGoogle Dialogflow CX/ESNLP ConceptsChatbot DevelopmentAPI Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Conversational DesignVoice Bot DesignGoogle Dialogflow CX/ESNLP ConceptsChatbot DevelopmentAPI IntegrationConversational AnalyticsIVR ModernizationPrompt EngineeringAgile Methodologies

Soft Skills

Excellent WritingCommunication SkillsAnalytical AbilitiesProblem-Solving SkillsInteraction Design

Tools & Technologies

Google CCAIAmazon ConnectAmazon LexCRM SystemsContact Center Solutions

Industry Keywords

Conversational UXUser TestingMultilingual ExperiencesOmnichannel ExperiencesEscalation Journeys

About the role

Key responsibilities & impact

Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES.
Create intents, entities, utterances, contexts, and dialogue management strategies.
Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences.
Optimize bot performance through continuous training, testing, and analytics review.
Design fallback handling, error recovery flows, and escalation journeys to live agents.
Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions.
Conduct user testing and improve conversation flows based on customer interactions.
Maintain conversational design documentation and best practices.
Support multilingual and omnichannel conversational experiences where required.

Requirements

What you’ll need

5+ years of experience in Conversational Design, Voice Bot Design, or Conversation UX.
Hands-on experience with Dialogflow CX/ES and Google CCAI.
Strong understanding of NLP concepts including intents, entities, utterances, contexts, and conversation flows.
Experience designing conversational experiences for IVR, voice bots, or chatbots.
Excellent writing, communication, and interaction design skills.
Ability to translate complex business processes into simple conversational experiences.
Strong analytical and problem-solving abilities.
Nice to Have Experience with IVR modernization or IVR-to-bot migration programs.
Familiarity with Amazon Connect, Amazon Lex, or other conversational AI platforms.
Exposure to prompt engineering and generative AI conversational experiences.
Experience working with contact center operations and customer support workflows.
Understanding of conversational analytics and bot performance optimization.
Familiarity with Agile methodologies and collaboration tools.

Benefits

Comp & perks

Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.