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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in scaling global accounts and building executive relationships within US-based enterprises, particularly in Global Capability Centers and contact center environments. Proven ability to drive strategic account growth and exceed revenue targets through innovative CX, AI, and modernization solutions.
Highest-signal resume keywords
Account Growth StrategyExecutive Relationship BuildingNegotiation and Closing SkillsCX Technology SolutionsGlobal Services Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSales StrategyRevenue GrowthComplex Deal CyclesIT ServicesOutsourcingManaged ServicesProfessional ServicesContact Center TransformationCloud Solutions
Soft Skills
Relationship ManagementStrategic ThinkingInfluencing Skills
Tools & Technologies
CX TechnologyAI SolutionsModernization Solutions
Industry Keywords
BFSITelecomHealthcareGlobal Capability CentersContact Center
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Scale Global Accounts from India.
- Build What Others Can’t.
- Develop executive relationships with India-based buyers and decision makers of US-headquartered enterprises, including leaders within Global Capability Centers and contact center organizations.
- Expand wallet share within existing strategic accounts by identifying new buying centers, additional lines of business, and GCC- or contact center-led transformation opportunities.
- Convert India presence into global multi-tower engagements.
- Drive strategic account growth by expanding stakeholder influence, increasing pipelines, and securing long-term, high-margin engagements.
- Exceed revenue and profitability targets through multi-year agreements, enhanced service mix, and consistent bookings performance.
- Leverage major technology ecosystems to deliver innovative CX, AI, and modernization solutions that strengthen Miratech’s market position; perform other duties as may be required consistent with the purpose of this role.
Requirements
What you’ll need- Proven success growing Fortune 500 accounts within BFSI, Telecom, Healthcare, or other enterprise verticals.
- Relationships and experience selling to India leadership teams of US-based enterprises, particularly within Global Capability Centers and contact center environments.
- Strong understanding of IT services, CX technology solutions and services, outsourcing, managed services, and professional services models.
- Demonstrated ability to build long-term executive relationships.
- Strong negotiation and closing capability in complex deal cycles.
- Experience working in global services organizations.
- Background in CX technologies, Contact Center transformation, Cloud, or AI; experience engaging Global Capability Centers and Contact Centers of North American enterprises, especially in banking and financial services, strongly preferred.
Benefits
Comp & perks- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.