Connect Support Engineer

Miratech

Amazon Connect Support Engineer responsible for maintaining AWS contact center environments. Ensuring high availability and system reliability through monitoring and troubleshooting.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AWS-based CCaaS environments, focusing on monitoring, troubleshooting, and enhancing production systems. Proficient in using observability tools and collaborating with cross-functional teams to drive operational improvements.

Highest-signal resume keywords

AWS Cloud ExperienceCCaaS EnvironmentsMonitoring Tools (Splunk, CloudWatch)Scripting Language (Python, JavaScript)Production Issue Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AWSCloudWatchLambdaAmazon ConnectSplunkMonitoringTroubleshootingRoot Cause AnalysisScripting (Python, JavaScript)Production Systems

Soft Skills

CommunicationTeamwork

Industry Keywords

CCaaSContact CenterObservabilityProduction IssuesOperational Improvements

Tech Stack

Tools & technologies

AWSCloudJavaScriptPythonSplunk

About the role

Key responsibilities & impact

Support and maintain AWS-based CCaaS and contact center environments
Monitor, troubleshoot, and resolve production issues using observability tools
Design, develop, and enhance proactive monitoring capabilities
Collaborate closely with developers, architects, and platform owners
Troubleshoot production issues and perform root cause analysis
Work with vendor partners to drive operational improvements
Develop and maintain CloudWatch dashboards

Requirements

What you’ll need

4+ years of overall IT experience
Strong exposure to CCaaS environments
Solid experience in contact center observability, monitoring, and troubleshooting of production systems
2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch
Practical AWS cloud experience, including Lambda, Amazon Connect, ALBs
Experience in at least one scripting language such as Python or JavaScript
Excellent communication and teamwork skills

Benefits

Comp & perks

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship and talent investment programs
Internal mobility
Internship opportunities
Social sustainability values