Principal Architect – Digital, CX Modernization

Miratech

Principal Architect leading digital transformation initiatives at Miratech, a global IT services company. Collaborate with teams to design and implement technology solutions for client success.

Posted 7/9/2026full-timeRemote • New York • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDistributed SystemsGoogle Cloud PlatformMicroservices

About the role

Key responsibilities & impact

Provide architecture leadership to digital transformation initiatives across our clients.
Collaborate with cross-functional teams to develop and enhance technology solutions.
Lead modernization efforts from legacy systems to cloud-native architectures.
Design and implement API-first and microservices-based solutions.
Mentor junior architects and provide thought leadership in technology best practices.

Requirements

What you’ll need

7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.
Strong background in successfully migrating legacy systems to modern, cloud-native architectures.
Deep Technical Mastery in: API-first architecture principles, Microservices patterns, Event-driven and distributed systems.
Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable.
Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions.
Nice to Have TOGAF or equivalent architecture certification.
Hands-on experience with Enterprise Service Bus (ESB) platforms.
Deep familiarity with contact center technologies and customer engagement software.

Benefits

Comp & perks

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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Hard Skills & Tools

Digital Transformation LeadershipLegacy System ModernizationEvent-Driven SystemsDistributed SystemsTechnology Best Practices

Soft Skills

MentoringCollaborationThought Leadership

Certifications

Cloud CertificationTOGAF Certification