NICE CX-One Developer

Miratech

. Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.

Posted 4/25/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies
Design and build call flows and integrate backend systems using application programming interfaces (APIs)
Manage NICE Business Units (BU) and contribute to solution design and network optimization
Provide routing design and implementation for contact center technologies
Collaborate with Architecture teams to design, develop, deploy, and consume APIs
Provide technical support and troubleshooting assistance when scripting issues arise
Coordinate issue communication and resolution with multiple technical teams during production incidents
Review support tickets with agency leadership and oversee issue resolution across teams

Requirements

What you’ll need

3+ years of experience with NICE InContact CXOne
3+ years of professional experience with NICE CXOne Studio scripting
hands-on experience designing and implementing NICE CXOne solutions
experience working with cloud-based SaaS, PaaS, or IaaS providers
experience with virtualized systems including application servers, databases, and networking infrastructure
ability to understand business requirements and translate them into technical solutions
strong conflict management and organizational communication skills
excellent communication and teamwork abilities
Nice to Have: Experience in Contact Center dashboard creation
Basic knowledge of intersystem networking and data traffic flow between components
Ability to troubleshoot end-to-end call center applications
Experience troubleshooting browser-related issues (Chrome and Edge) when interacting with web-based applications such as Salesforce or Microsoft Dynamics

Benefits

Comp & perks

Health insurance
language courses
relocation program
remote work
professional development opportunities
certification programs
mentorship and talent investment programs
internal mobility
internship opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

NICE InContact CXOneNICE CXOne Studio scriptingAPI designcall flow designrouting designcloud-based SaaSPaaSIaaStroubleshootingcontact center technologies

Soft Skills

conflict managementorganizational communicationcommunicationteamworkproblem-solvingcollaborationtechnical supportissue resolutionadaptabilityanalytical thinking