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Tech Stack
Tools & technologiesAWSCloudDNSEC2FirewallsGoLinuxMySQLPostgresTCP/IPUnix
About the role
Key responsibilities & impact- Own the operational stability, availability, and reliability of a global IVR platform across AWS and on‑premises environments
- Support production deployments, environment configuration, and release activities
- Manage day‑to‑day operations of high‑availability IVR and voice platforms
- Monitor system health, performance, and availability using logs and metrics
- Respond to and participate in production incident investigation and resolution
- Troubleshoot infrastructure, application, voice, SIP, and call‑flow‑related issues
- Collaborate with engineering, architecture, QA, and analytics teams during incidents and releases
- Participate in on‑call rotations and off‑hours production support as required
- Integrate security best practices ("secure-by-default") into the pipeline, including access control and vulnerability scanning
Requirements
What you’ll need- 7+ years of experience supporting production systems in a DevOps, SRE or operations‑focused role
- Strong working knowledge of AWS cloud services
- Strong hands‑on experience with EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, and VPC networking
- Strong experience with Unix/Linux production environments
- Experience supporting AWS‑hosted relational databases (e.g., Amazon Aurora MySQL, PostgreSQL) in production environments
- Solid understanding of networking fundamentals (DNS, TCP/IP, routing, firewalls)
- Experience with Infrastructure as Code (IaC) concepts and practices
- Ability to run network and traffic analysis tools (e.g., Wireshark)
- Strong troubleshooting, investigation, and production‑support skills
- Ability to collaborate effectively across engineering, architecture, data, and operations teams
- Nice to have Programming in Golang
- Experience with CloudFormation
Benefits
Comp & perks- Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- ForeverRemote work culture : make the most of the flexibility that comes with remote work.
- Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AWSEC2ECSEKSLambdaAPI GatewayS3IAMVPC networkingUnix/Linux
Soft Skills
troubleshootinginvestigationproduction supportcollaboration