Technical Solution Analyst – Network & Infrastructure

Miratech

. Own and maintain the baseline across ITMS, tools, operational processes, inventories, dependencies, and ownership .

Posted 4/25/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Own and maintain the baseline across ITMS, tools, operational processes, inventories, dependencies, and ownership
Document current and target state for – tooling landscape and integrations business processes across provisioning, support, change, and operations
Dependency maps across platforms, teams, vendors, and systems
SOPs, runbooks, and rollback procedures
Identify process gaps, duplication, manual workarounds, and tooling rationalization opportunities
Support lifecycle management across tools and platforms, including onboarding, change, refresh, end of support, and retirement planning
Maintain RAID log, decision log, action tracker, and requirements traceability
Produce concise executive dashboards on progress, blockers, risks, and next steps
Structure operational cost drivers such as tooling, support effort, vendor dependencies, and manual activities into analysis-ready formats

Requirements

What you’ll need

5+ years as a Technical Solution Analyst, Business Process Analyst, or similar in IT, telecom, or managed services
Strong experience documenting business processes, tools, workflows, and dependencies
Strong skills in Visio, Excel, PowerBI, and PowerPoint
Able to turn messy operational input into clear, structured artifacts quickly
Good understanding of IT operations and service management practices, including change, incident, request, and configuration management
Nice to have: Experience in ITSM transformation, tooling consolidation, or operating model redesign
Familiarity with Jira Service Management, BMC, or similar platforms
Experience with lifecycle and end-of-support tracking
Exposure to compliance, audit, and control documentation

Benefits

Comp & perks

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship and talent investment programs
Internal mobility
Internship opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business process documentationtooling landscape integrationdependency mappingSOPsrunbooksrollback procedureslifecycle managementoperational cost analysisend-of-support trackingcompliance documentation

Soft Skills

analytical skillsproblem-solvingcommunicationorganizational skillsattention to detailability to produce executive dashboardsability to structure operational inputscollaborationadaptabilitytime management