Miratech

Technical Solution Analyst – Network & Infrastructure

Miratech

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

ITSM

About the role

  • Own and maintain the baseline across ITMS, tools, operational processes, inventories, dependencies, and ownership
  • Document current and target state for tooling landscape and integrations business processes across provisioning, support, change, and operations
  • Maintain dependency maps across platforms, teams, vendors, and systems SOPs, runbooks, and rollback procedures
  • Identify process gaps, duplication, manual workarounds, and tooling rationalization opportunities
  • Support lifecycle management across tools and platforms, including onboarding, change, refresh, end of support, and retirement planning
  • Maintain RAID log, decision log, action tracker, and requirements traceability
  • Produce concise executive dashboards on progress, blockers, risks, and next steps
  • Structure operational cost drivers such as tooling, support effort, vendor dependencies, and manual activities into analysis-ready formats

Requirements

  • 5+ years as a Technical Solution Analyst, Business Process Analyst, or similar in IT, telecom, or managed services
  • Strong experience documenting business processes, tools, workflows, and dependencies
  • Strong skills in Visio, Excel, PowerBI, and PowerPoint
  • Able to turn messy operational input into clear, structured artifacts quickly
  • Good understanding of IT operations and service management practices, including change, incident, request, and configuration management
  • Nice to have: Experience in ITSM transformation, tooling consolidation, or operating model redesign
  • Familiarity with Jira Service Management, BMC, or similar platforms
  • Experience with lifecycle and end-of-support tracking
  • Exposure to compliance, audit, and control documentation
Benefits
  • Health insurance
  • Language courses
  • Relocation program
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility
  • Internship opportunities
  • Dynamic, global team environment
  • Team-building company social events
  • Sustainable business practices focusing on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business process documentationtooling landscape integrationdependency mappinglifecycle managementRAID log maintenancerequirements traceabilityoperational cost analysisITSM transformationtooling consolidationoperating model redesign
Soft Skills
analytical skillsproblem-solvingcommunicationorganizational skillsattention to detailexecutive reportingprocess improvementadaptabilitycollaborationtime management