Miratech

Junior L1 Genesys Support Engineer

Miratech

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

Tech Stack

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About the role

  • Perform callflow minor updates and upgrades
  • Resolve clients' issues in a timely manner
  • Clarify incoming requests with customers
  • Create and route tickets to L2 Engineer
  • React to call alerts promptly
  • Follow support procedures
  • Acknowledge alerts from OpsGenie
  • Implement fixes of L1/L2 level according to procedures

Requirements

  • Experience in Technical Support
  • Expertise in troubleshooting and root cause analysis
  • Understanding of SLA principles
  • High attention to detail
  • Eagerness to grow in Support Services
  • Fast learner with a proactive mindset
  • Collaborative team player
  • Interest in developing knowledge of Genesys technologies
Benefits
  • Health insurance
  • Relocation program
  • Flexibility of remote work
  • Professional development opportunities
  • Certification programs
  • Mentorship programs
  • Internal mobility
  • Internship opportunities
  • Team-building company social events
  • Sustainable business practices
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingroot cause analysiscallflow updatesticket routingL1 supportL2 supportSLA principles
Soft Skills
attention to detailproactive mindsetcollaborative team playereagerness to growfast learner