Miratech

Senior Genesys Cloud PS Consultant

Miratech

full-time

Posted on:

Location Type: Remote

Location: Palestin

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to both customers and internal business teams.
  • Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications.
  • Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions.
  • Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed.
  • Modify Genesys system configurations to meet evolving business requirements and operational factors.
  • Lead the planning and execution of new contact center technology deployments and system upgrades.
  • Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors.
  • Contribute to the seamless switchover of Genesys contact center systems to the production environment.

Requirements

  • 5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments.
  • 3+ years of experience in developing, implementing, and supporting Genesys Cloud solutions, ensuring seamless integration with business needs.
  • Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool.
  • In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management to maintain high availability and performance.
  • Strong understanding of business processes and their connection to customer experience technology, enabling optimized solutions.
  • Comprehensive understanding of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions, ensuring reliable and scalable communication networks.
Benefits
  • Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
  • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Genesys solutionsGenesys Cloudtechnical design specificationsrouting workflowsIVR workflowsGenesys Architectinfrastructure planningSIP infrastructureSession Border Controllersload balancing solutions
Soft Skills
consultancytechnical analysisproblem-solvingownershipcommunicationcollaborationleadershipplanningexecutionliaising