Genesys Cloud Architect
Miratech
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Tech Stack
About the role
- Lead the end-to-end architecture and design of Genesys Cloud CX solutions
- Translate business requirements into scalable, secure, and high-performing technical designs
- Define and drive the technical roadmap for contact center and CX platforms
- Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
- Provide hands-on technical leadership across solution design, development, testing, and deployment phases
- Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
- Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
- Ensure solutions meet security, compliance, and performance requirements
- Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation
Requirements
- 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
- Proven experience in designing and delivering large-scale cloud contact center solutions
- Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
- Hands-on experience with API integrations (REST/SOAP) and microservices architecture
- Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
- Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
- Solid understanding of business processes and their alignment with customer experience technologies
- Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches
Benefits
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Genesys Cloud CXIVRcall flowsrouting strategiesOmnichannel solutionsWorkforce Management (WFM)API integrationsmicroservices architectureSIP infrastructureload balancing
Soft Skills
technical leadershipmentoringcollaborationcommunicationproblem-solvinginnovationbest practices adherencearchitectural standards compliance