Miratech

NICE CXOne Engineer

Miratech

full-time

Posted on:

Location Type: Remote

Location: France

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Tech Stack

Cloud

About the role

  • Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
  • Design and build call flows and integrate backend systems using application programming interfaces (APIs).
  • Manage NICE Business Units (BU) and contribute to solution design and network optimization.
  • Provide routing design and implementation for contact center technologies.
  • Collaborate with Architecture teams to design, develop, deploy, and consume APIs.
  • Provide technical support and troubleshooting assistance when scripting issues arise.
  • Coordinate issue communication and resolution with multiple technical teams during production incidents.
  • Review support tickets with agency leadership and oversee issue resolution across teams.

Requirements

  • 3+ years of experience with NICE InContact CXOne.
  • 3+ years of professional experience with NICE CXOne Studio scripting.
  • Hands-on experience designing and implementing NICE CXOne solutions.
  • Experience working with cloud-based SaaS, PaaS, or IaaS providers.
  • Experience with virtualized systems including application servers, databases, and networking infrastructure.
  • Ability to understand business requirements and translate them into technical solutions.
  • Strong conflict management and organizational communication skills.
  • Excellent communication and teamwork abilities.
  • Nice to Have Experience in Contact Center dashboard creation.
  • Basic knowledge of intersystem networking and data traffic flow between components.
  • Ability to troubleshoot end-to-end call center applications.
  • Experience troubleshooting browser-related issues (Chrome and Edge) when interacting with web-based applications such as Salesforce or Microsoft Dynamics.
Benefits
  • Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
  • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
NICE InContact CXOneNICE CXOne Studio scriptingAPI designcloud-based SaaScloud-based PaaScloud-based IaaStroubleshooting call center applicationsrouting designnetwork optimizationintersystem networking
Soft Skills
conflict managementorganizational communicationteamworktechnical supportissue resolutioncollaborationproblem-solvingcommunicationadaptabilityleadership