Miratech

Amazon Connect Engineer

Miratech

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AWSDynamoDBJavaJavaScriptNode.jsPythonTerraformTFS

About the role

  • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
  • Build Call flow designs and integration to backend systems using application program interfaces (API).
  • Manage NICE BU and provide input into solution design, and optimization for network solutions.
  • Provide routing design and implementation for contact center technology.
  • Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
  • Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.
  • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
  • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.

Requirements

  • 4+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB, Lambda, and Lex Bots.
  • Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions.
  • Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing).
  • Skilled in building AWS Lambda-based custom logic for enhancing contact center operations.
  • Proficiency in Python, Node.js, or Java with AWS Lambda API integration.
  • Familiarity with version control tools (GIT, GitHub, TFS).
  • Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD.
  • Strong problem-solving, debugging, and troubleshooting abilities.
  • Excellent communication and collaboration skills with cross-functional teams and stakeholders.
Benefits
  • Health insurance
  • Language courses
  • Relocation program
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility and internship opportunities
  • Social sustainability values
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Amazon ConnectDynamoDBAWS LambdaLex BotsPythonNode.jsJavaAPI integrationcall routing designCI/CD
Soft Skills
problem-solvingdebuggingtroubleshootingcommunicationcollaboration