Miratech

CX Project Manager, CCaaS

Miratech

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

Cloud

About the role

  • Coordination of project management activities, resources, budget control, equipment, and information.
  • Develop and maintain project documentation, invoices, plans, and reports.
  • Maintain project plans, including schedule and project timeline, team plans, etc.
  • Meet targets criteria within the project.
  • Identify and manage risks to ensure delivery is on time.
  • Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget.
  • Project cost management.
  • Develop and maintain strong business relationships.
  • Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping.
  • Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs of different stakeholders over the project lifecycle.

Requirements

  • 3+ years of experience in project management.
  • Experience in managing projects with vendors.
  • Experience with contact center solutions is required (Genesys Cloud is preferred).
  • Business analytics skills.
  • In-depth experience with identifying and understanding the user and business needs.
  • Master's or bachelor's degree, preferably in Technical and/or Economics Science.
  • Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis, etc.), PowerPoint, and Visio.
  • Excellent self-management, planning, organizational, presentation, and analytical skills.
  • Attention to detail.
  • Perfect communication and interpersonal skills.
  • Upper-Intermediate or higher English.
  • Ability to work in a multicultural team.
Benefits
  • Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
  • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementbusiness analyticsrisk managementcost managementdata analysisproject documentationschedule managementvendor managementcontact center solutionsMicrosoft Excel
Soft Skills
self-managementplanningorganizational skillspresentation skillsanalytical skillsattention to detailcommunication skillsinterpersonal skillsteam coordinationmotivation