Miratech

Senior Voice User Interface Designer

Miratech

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Creating user-centered IVR designs for speech and DTMF applications
  • Gather and analyze business and user requirements for IVR applications
  • Design end-to-end call flows for speech and DTMF-based IVR experiences
  • Create design specifications and documentation for IVR implementations
  • Collaborate with Product Owners to shape and refine voice user experiences
  • Create user stories for developers and speech scientists to implement designs
  • Support speech scientists with grammar design and tuning
  • Conduct usability testing and analyze results to improve IVR performance
  • Tune IVR applications to optimize recognition accuracy and user experience
  • Communicate design rationale and methodology to stakeholders

Requirements

  • 5+ years of professional experience as a user interface designer
  • Strong expertise in AI conversational voice design and development
  • Strong expertise in gathering and analyzing business and user requirements for IVR applications
  • Background in linguistics, cognitive psychology, behavioral sciences, or a related field
  • Proven experience designing speech and DTMF IVR applications
  • Excellent communication and collaboration skills
  • Nice to have: Computer science or technical background
  • Experience working closely with speech scientists or NLP teams
  • Familiarity with usability testing methods for voice interfaces
  • Experience designing IVR systems in large-scale or enterprise environments
Benefits
  • Health insurance
  • Language courses
  • Relocation program
  • Professional development opportunities
  • Mentorship and talent investment programs
  • Internal mobility and internship opportunities
  • Social sustainability values
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IVR designspeech applicationsDTMF applicationsuser requirements analysiscall flow designdesign specificationsgrammar designtuning IVR applicationsusability testingAI conversational voice design
Soft Skills
communication skillscollaboration skills