Miratech

Senior Technical Project Manager

Miratech

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Job Level

Senior

About the role

  • Plan, execute, and deliver speech-enabled IVR and technical projects, releases end to end
  • Ensure delivery of commitments on time, within scope, and in accordance with agreed objectives
  • Identify client needs and expectations and ensure alignment throughout the project lifecycle
  • Set delivery priorities based on project objectives and business targets
  • Manage project scope, schedule, resources, and dependencies
  • Identify project risks and issues and define mitigation and contingency plans
  • Support up-sell activities and change request processes within existing engagements
  • Lead, coordinate, and develop cross-functional project teams to ensure successful delivery
  • Manage and align internal teams, vendors, and subcontractors
  • Prepare and present project status reports to internal and external stakeholders
  • Conduct regular stakeholder meetings to review progress, risks, and goals
  • Ensure project success across customer satisfaction, quality, delivery, and team performance

Requirements

  • 5+ years of experience as a Project Manager or in a similar delivery role
  • Proven experience managing medium to large-scale technical projects
  • Mandatory experience managing speech-enabled IVR projects
  • Experience working in outsourcing delivery models (client-side or vendor/subcontractor)
  • Strong expertise in project planning, execution, and status reporting
  • Solid knowledge of risk, issue, and dependency management
  • Structured, methodical approach to problem-solving
  • Strong written and verbal communication and presentation skills
  • Customer-facing experience with the ability to manage client expectations
  • Experience managing remote and international project teams
  • Ability to understand commercial and business needs and work with multiple stakeholders
Benefits
  • Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
  • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
  • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementspeech-enabled IVRrisk managementissue managementdependency managementproject planningproject executionstatus reportingchange request processesoutsourcing delivery models
Soft Skills
communication skillspresentation skillsproblem-solvingstakeholder managementclient expectation managementteam leadershipcross-functional collaborationcustomer satisfaction focusorganizational skillstime management