Senior DevOps Engineer
Miratech
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Manage day-to-day operations of global IVR platforms
- Monitor system performance, availability, and reliability
- Respond to incidents and operational issues in a timely manner
- Assist with deployments, configurations, and release activities
- Support IVR systems deployed across AWS and on-premises environments
- Collaborate with engineers, architects, QA, and partners during releases and incidents
- Troubleshoot infrastructure, application, and voice-related issues
- Assist in debugging IVR, Genesys, SIP, and call flow–related problems
- Analyze logs and metrics to identify root causes and improvement opportunities
- Participate in on-call, evening, or weekend support as required
Requirements
- Experience supporting production systems in a DevOps or operations role
- Strong working knowledge of cloud services (AWS)
- Strong experience with Unix/Linux environments
- Experience with MySQL or similar relational databases
- Solid understanding of networking fundamentals
- Experience with Infrastructure as Code (IaC) concepts and practices
- Ability to run network analysis tools such as Wireshark
- Strong troubleshooting and problem-solving skills
- Ability to collaborate effectively across technical teams
Benefits
- Health insurance
- Language courses
- Relocation program
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility and internship opportunities
- Team-building company social events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IVR platformsAWSUnixLinuxMySQLInfrastructure as Codenetwork analysistroubleshootingdebuggingcall flow
Soft Skills
problem-solvingcollaborationcommunication