Miratech

Senior Data Analytics

Miratech

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

SQLTableau

About the role

  • Analyze IVR and caller behavior data to identify trends, patterns, and improvement opportunities
  • Develop and maintain reports and dashboards that track IVR performance and customer experience metrics
  • Use SQL and Excel to extract, clean, and analyze data from IVR and call center systems
  • Design and build custom Tableau reports for business and technical stakeholders
  • Collaborate with Product Owners, Engineers, and business teams to define analytics requirements
  • Provide data-driven insights to support IVR design, optimization, and operational decisions
  • Support ongoing measurement of IVR effectiveness and customer journey outcomes
  • Present findings clearly to both technical and non-technical audiences

Requirements

  • Experience analyzing data from IVR or contact center environments
  • Familiarity with IVR platforms and call flow concepts
  • Understanding of UX or customer experience design principles
  • 2+ years of experience in data analysis
  • Strong proficiency in SQL
  • Strong experience with Excel for data analysis and reporting
  • Experience designing and developing reports in Tableau
  • Solid analytical and problem-solving skills
  • Strong communication skills
  • Nice to have: Exposure to data science techniques applied to customer behavior analysis
Benefits
  • Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • ForeverRemote work culture : make the most of the flexibility that comes with remote work.
  • Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLExcelTableaudata analysisreport developmentdata cleaningdata extractiondata visualizationanalytical skillsproblem-solving
Soft Skills
communication skillscollaborationpresentation skillsdata-driven decision making