Miratech

Amazon Connect Architect – GenAI Solutions

Miratech

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

AWSCloudDynamoDB

About the role

  • Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers
  • Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks
  • Design event-driven, scalable cloud architectures following AWS Well-Architected principles
  • Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs
  • Integrate conversational intelligence into customer and agent workflows with AI/ML teams
  • Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls
  • Ensure compliance with enterprise security and governance standards
  • Integrate Amazon Connect with third-party CRMs and enterprise systems
  • Design streaming APIs, event-handling logic, and reporting APIs
  • Lead cross-functional engineering, DevOps, and product teams to deliver complex solutions
  • Align architectural strategy with business and customer experience goals

Requirements

  • 8+ years of experience in AWS architecture and cloud solution development
  • Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3 & CloudWatch
  • Proven experience with GenAI technologies (AWS-native & open-source models)
  • Strong understanding of IAM, cloud infrastructure, monitoring, and security practices
  • Experience building custom chat widgets and agent workspace solutions
  • Hands-on experience with CRM integrations and real-time event streaming
  • Strong communication, leadership, and problem-solving skills.
  • Nice to Have WS Certified Solutions Architect – Professional
  • Experience with regulated industries (HIPAA, GDPR, Finance, Healthcare)
  • Familiarity with AI/ML services such as SageMaker, Kendra, Q in Connect, Agent Core, Strands
  • Experience applying LLMs, foundation models, or SLMs in customer service use cases.
Benefits
  • Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
  • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AWS architecturecloud solution developmentAmazon ConnectLambdaAPI GatewayGenAI technologiesIAMevent streamingcustom chat widgetsreal-time event handling
Soft skills
communicationleadershipproblem-solving
Certifications
AWS Certified Solutions Architect – Professional