Miratech

Lead Engineer, NICE CX-One

Miratech

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇫🇷 France

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Job Level

Senior

About the role

  • Lead, design and implement NICE-based routing solutions
  • Develop secure and compliant IVR applications
  • Migrate legacy call center systems to modern omnichannel platforms
  • Troubleshoot complex issues and optimize customer journeys
  • Ensure seamless system integrations
  • Manage multiple stakeholders effectively
  • Coordinate and execute release planning, development, testing, and deployment of IVR enhancements
  • Design and build call flows, chat solutions, and backend system integrations using APIs
  • Provide Subject Matter Expertise (SME) for NICE BU
  • Collaborate with the architecture team to design, develop, and integrate APIs

Requirements

  • 5+ years of experience with NICE InContact and/or NICE CXone
  • 3+ years of experience scripting in NICE CXOne Studio
  • Strong conflict management skills
  • Excellent organizational communication skills, both written and verbal
  • Proven ability to collaborate and work effectively in a team environment
  • Experience in creating contact center dashboards
  • Familiarity with Salesforce
  • Basic knowledge of intersystem networking and data traffic flow between components
  • Ability to troubleshoot end-to-end call center applications
Benefits
  • Health insurance
  • Language courses
  • Relocation program
  • Professional development opportunities
  • Certification programs
  • Mentorship programs
  • Internal mobility opportunities
  • Internship opportunities
  • Inclusive and supportive work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
NICE InContactNICE CXoneNICE CXOne Studio scriptingIVR application developmentAPI integrationcall flow designchat solutions developmentcontact center dashboard creationtroubleshooting call center applicationsintersystem networking
Soft skills
conflict managementorganizational communicationteam collaborationstakeholder management