Technical Account Manager – Technical Service Delivery
Mirantis
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- This is a strategically technical, client-facing management role, leading enterprise clients through complex production infrastructure challenges and ensuring operational excellence across Mirantis platforms.
- As a Technical Account Manager (Technical Service Delivery), you will be the primary technical owner for a set of enterprise clients operating Mirantis platforms in production environments.
- This role guides clients through incidents, upgrades, and architectural decisions, ensuring their platforms remain stable, performant, and prepared for future growth.
- You will work closely with Support, Engineering, and Customer Success teams, acting as a trusted technical advisor to client engineering teams and senior stakeholders responsible for mission-critical systems.
- You will also lead strategic account reviews, present platform health and risk to executives, and provide recommendations that influence operational direction and long-term platform strategy.
Requirements
- 5+ years of experience in technical account management, service delivery, or similar client-facing, infrastructure-focused leadership roles.
- Proven experience providing technical leadership and operational guidance for enterprise, regulated, or high-performance production environments, leveraging OpenStack, Kubernetes, and hybrid cloud infrastructure.
- Strong understanding of core OpenStack components (Nova, Neutron, Cinder, Keystone, Glance), Linux systems, distributed systems, networking, and storage from a strategic, operational perspective.
- Demonstrated ability to lead high-severity incidents, escalate appropriately, and communicate effectively with executives and engineering teams.
- Ability to provide architectural guidance and strategic recommendations, including OS, hardware, and platform upgrades, balancing operational, technical, and business considerations.
- Ability to provide proactive risk identification and mitigation guidance.
Benefits
- Work with an established Silicon Valley leader in the cloud infrastructure industry.
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
- Be a part of cutting-edge, open-source innovation.
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
- Receive a competitive compensation package with strong benefits plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical account managementservice deliveryOpenStackKuberneteshybrid cloud infrastructureLinux systemsdistributed systemsnetworkingstoragearchitectural guidance
Soft Skills
client-facingtechnical leadershipoperational guidancecommunicationrisk identificationmitigation guidancestrategic recommendationsincident managementstakeholder engagementtrust building