Miraclon Corporation

Application Engineer

• Lead and develop the Global Application Engineering Lab team across all Miraclon technology platforms
• Drive engineering support activities to enable successful New Product Introductions (NPI) in close partnership with R&D
• Develop and maintain a competitive technical intelligence program to inform product and market strategy
• Utilize market insights and customer analytics to contribute to technology roadmap development
• Define, track, and optimize KPIs to measure success across innovation and customer support initiatives
• Implement continuous improvement initiatives to enhance efficiency and effectiveness of application engineering programs
• Oversee the creation of high-quality product support materials, including: Customer training (on-site and virtual), Webinars and technical presentations, Documentation and knowledge resources, Digital tools and enablement platforms
• Leverage customer feedback to inform global and regional priorities and strengthen value-based selling
• Collaborate cross-functionally with Sales, Service, IT, Marketing, Operations, and R&D to deliver integrated solutions
• Partner with external vendors, channel partners, and industry stakeholders to identify opportunities and define technical requirements

Global Application Engineering Manager