Certified Nursing Assistant, Care Advocate – Patient Navigation

Mira Mace

Care Advocate providing non-clinical navigation support to Medicare patients. Helping them understand care plans and access community resources after clinical visits.

Posted 7/21/2026contractRemote • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient navigation and care coordination, ensuring effective communication and support for patients while maintaining compliance with HIPAA and privacy standards. Proficient in documenting patient interactions and connecting individuals to necessary resources within the U.S. healthcare system.

Highest-signal resume keywords

Certified Nursing Assistant (CNA)Patient NavigationCare CoordinationU.S. Healthcare System KnowledgeBilingual — Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CareDocumentationAppointment SchedulingBenefits NavigationResource Connection

Soft Skills

CommunicationIndependenceProblem-Solving

Tools & Technologies

Patient Management Platform

Certifications & Qualifications

Certified Nursing Assistant (CNA)

Industry Keywords

MedicareMedicaidCommunity HealthCase ManagementHealth Coaching

About the role

Key responsibilities & impact

Serve as the primary point of contact for patients after their intake visit.
Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits.
Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.
Document every patient interaction and support activity in our platform, accurately and on time.
Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.

Requirements

What you’ll need

Certified Nursing Assistant (CNA) certification / state registry in good standing; or equivalent hands-on patient-care and patient-navigation experience.
2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar).
Working knowledge of the U.S. healthcare system and Medicare.
Comfort working independently, managing a caseload, and maintaining strong documentation.
Reliable computer, internet, and a quiet space for patient calls.
Experience supporting older adults or patients with complex or serious illness (preferred).
Familiarity with Medicaid and other public programs (preferred).
Bilingual — Spanish, or another language common among Medicare patients (preferred).

Benefits

Comp & perks

This is not a benefitted role.