Manager

• Lead, mentor, and develop a high-performing production team, fostering a culture of ownership and continuous improvement through effective coaching, goal setting, and performance management.
• Ensure the on-time, high-quality delivery of all data production workflows, including traffic studies and signal connection tasks, meeting or exceeding all customer specifications.
• Manage the day-to-day operations of the production team, ensuring resources are deployed effectively to meet competing deadlines and quality targets.
• Drive the team's incident resolution process, ensuring production issues are triaged, escalated, and resolved quickly to minimize downtime and customer impact.
• Act as the voice of the customer in daily operations, ensuring all processes and quality checks are aligned with customer needs and expectations.
• Manage the project coordination for key data products, ensuring seamless, proactive communication with internal teams like Sales and Customer Support.
• Drive continuous improvement by providing clear, data-driven feedback to peer managers (e.g., on systems or process performance) to help identify and resolve operational gaps.
• Support leadership in financial oversight by providing accurate data and insights to assist with budget creation, expense tracking, and identifying new cost-saving opportunities.
• Communicate the status of production (e.g., turnaround time, quality, risks) to leadership and other stakeholders, translating operational data into clear business insights.
• Work within an agile environment participating in sprint planning, daily standups and retrospectives.

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