Minted

Client Sales Specialist

Minted

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $20 - $29 per hour

About the role

  • Host wedding consultations with customers over video consultations, orienting them with their wedding vision while helping them find their dream wedding stationery
  • Upsell and cross-sell during all consultations to help the customer find the best possible stationery for their Wedding
  • Serve as a dedicated customer advocate and brand ambassador, influencing the prospective customer’s perception of Minted
  • Answer questions about Minted’s full suite of products and services, customization, assistance with how to place orders, and how to access a Designer
  • Liaise with other departments when the customer needs additional support or services
  • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
  • Use support tools & training, including our knowledge base, to respond to inquiries and ensure our customers’ satisfaction and a high-quality concierge experience
  • Identify opportunities for improving the customer experience and merchandise, and share those with leadership
  • Actively support revenue growth by leveraging soft sales strategies and tactics, while closely aligning with the Minted brand and ensuring that customers feel comfortable throughout the process
  • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

Requirements

  • Strong sales orientation and a love for supporting the customer
  • A calm, professional working environment conducive to a high-touch wedding consultation
  • Excellent written and verbal communication skills
  • High attention to detail, are organized, and able to follow through
  • Experience with Salesforce or other CRM software is a plus
  • The ability to appropriately represent the Minted brand on screen with customers
  • A Bachelor’s degree or equivalent work experience
  • 2+ years of experience working with customers (preferably at a premium brand)
  • Sales, concierge, or account management experience required

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales orientationcustomer supportupsellingcross-sellingcustomer interaction documentationquality assuranceproduct knowledgeconcierge experienceaccount managementattention to detail
Soft skills
communication skillsorganizational skillsprofessionalismcustomer advocacyinfluencing skillsproblem-solvingcollaborationadaptabilitycustomer empathyhigh-touch service
Certifications
Bachelor's degree