Loan Servicing Associate

Mint Group

Loan Servicing Associate performing various duties in support of the Loan Servicing department. Assisting with mail, processing payments, and ensuring regulatory compliance.

Posted 7/31/2026full-timeChadds Ford • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer/member service skills while effectively managing loan servicing tasks, ensuring compliance with regulations such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC). Proficient in Microsoft Office and capable of handling multiple priorities with attention to detail.

Highest-signal resume keywords

Customer/Member ServiceOrganizational SkillsAnalytical/Problem SolvingProject Management SkillsMicrosoft Office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal/Team PlayerMotivated/Works IndependentlyDetail OrientedVerbal/Written SkillsPrioritize/Multi-task

Tools & Technologies

Title Tracking SystemActivity Manager

Industry Keywords

Loan ServicingBank Secrecy Act (BSA)Office of Foreign Assets Control (OFAC)ComplianceOperational Controls

About the role

Key responsibilities & impact

Assists with day-to-day work tasks of Loan Servicing staff.
Assists with opening and sorting mail, including FedEx & USPS.
Assists with processing daily incoming mail checks.
Assists with payoff quote requests and the processing of the payoffs via checks, wires, and ACH.
Answers phones, monitors Loan Servicing emails & faxes, and assists with Activity Manager tickets.
Assists with processing reports and month-end activities.
Processes incoming loan verification requests.
Ensures accuracy of Loan Servicing forms and making changes to the core as required.
Utilizes the title tracking system to assist as needed with vehicle titles.
Assists with testing of upgrades and new system processes for servicing interface.
Processes any other LS functions assigned by LS Manager and/or Assistant LS Manager.
Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.

Requirements

What you’ll need

High school diploma plus a minimum of 3 years related experience required
Strong demonstrated abilities required:
Customer/Member Service
Interpersonal/Team Player
Motivated/Works Independently
Analytical/Problem Solving
Organizational Skills
Project Management Skills
Detail Oriented
Verbal/Written Skills
Microsoft Office
Prioritize/Multi-task

Benefits

Comp & perks

A competitive salary
Team Based Incentives and Performance Bonus Opportunities
Referral Incentive Opportunities
Generous Paid Time Off
Medical, Dental and Vision plans
Health Savings Account with employer contribution
Flexible Spending Accounts
401K with employer contribution and match
Employer paid life insurance/AD&D
Supplemental insurance plan options
Employer paid Short and Long term disability programs
Paid Family Leave
Tuition Reimbursement
Training and Development Programs
Paid Holidays
Paid Volunteer Time Off
Employee Assistance Programs
Pet Insurance