Member Service Advisor I

Mint Group

Member Service Advisor handling high volume calls and helping FMFCU members with transactions. Committing to offering financial products and services through assessing needs.

Posted 6/30/2026full-timeChadds Ford • Pennsylvania • 🇺🇸 United StatesJunior💰 $19 - $26 per hourWebsite

About the role

Key responsibilities & impact

Answers a high volume of calls, helps members with transactions, questions, and product knowledge.
The representative has a strong desire to help FMFCU members achieve financial success and commits to offering products and services through assessing needs.
Accurately completes routine financial transactions including transfers, loan payments, stop payments, verify funds, address changes, check orders, and maintenance on all types of accounts in accordance with established policy/procedures.
Responds to general member inquiries.
Possesses a basic understanding of all functionality of FMFCU remote delivery systems, in an effort to service more routine member interactions.
Educates members on the use of self-service technology.
Maintains high service standards established for the department.
This includes high answer rates, low wait times, low abandonment ratios, and strong member satisfaction scores thoroughly verifying member identification.
Evaluates needs of potential members and offers appropriate financial products and services.
Looks for referral opportunities to internal and external partners, such as eBranch, Wealth Management, Mortgage, insurance, credit card, etc.
Operates various programs/software to accurately and efficiently assist members.
Analyzes, researches, and resolves problems and discrepancies related to member accounts in an effort to provide first contact resolution.
Refers problems that are beyond their authority to their supervisor.
Identifies fraud and prevents future fraud.
Ensures all credit union members and employee-related business is kept in the strictest of confidence which includes maintaining a secure work space at all times.
Participates in and supports community events.
Performs other duties as assigned.
Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of Franklin Mint Federal Credit Union and its members.

Requirements

What you’ll need

1 year demonstrated ability to succeed in retail or call center environment required.
High School Diploma or GED required.
Previous experience working in a financial institution preferred.
Secondary language skills desirable.
Strong demonstrated abilities required: Customer/Member Service
Interpersonal/Team Player
Motivated/Works Independently
Sales/Negotiation Skills
Analytical/Problem Solving
Organizational Skills
Detail Oriented
Verbal/Written Skills
Microsoft Office
Prioritize/Multi-task
Ability to work a flexible schedule
Must maintain confidentiality
Strong listening skills

Benefits

Comp & perks

A competitive salary
Team Based Incentives and Performance Bonus Opportunities
Referral Incentive Opportunities
Generous Paid Time Off
Medical, Dental and Vision plans
Health Savings Account with employer contribution
Flexible Spending Accounts
401K with employer contribution and match
Employer paid life insurance/AD&D
Supplemental insurance plan options
Employer paid Short and Long term disability programs
Paid Family Leave
Tuition Reimbursement
Training and Development Programs
Paid Holidays
Paid Volunteer Time Off
Employee Assistance Programs
Pet Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Financial TransactionsAccount MaintenanceFraud IdentificationRegulatory ComplianceSelf-Service Technology

Soft Skills

InterpersonalTeam PlayerMotivatedDetail OrientedStrong Listening Skills

Certifications

High School DiplomaGED