Junior Support Technician

Minsait

Técnico de Suporte Jr na Minsait, empresa de transformação digital e tecnologia. Atendimento a usuários, gestão de chamados e resolução de incidentes básicos em modelo híbrido em São Paulo.

Posted 8/17/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in user support and incident resolution, with a focus on ticket management and documentation. Familiarity with ITSM tools and basic networking concepts is essential for effective collaboration and problem-solving.

Highest-signal resume keywords

User SupportIncident ResolutionITSM ToolsTicket ManagementBasic Networking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

WindowsNetworkingCorporate SystemsSoftware InstallationDevice ConfigurationPassword ResetsUser UnlocksAccess SupportAgile MethodologiesDocumentation

Soft Skills

Good CommunicationOrganizational SkillsAccuracy

Tools & Technologies

ServiceNowGLPIJira

Industry Keywords

IT Technical CourseTicketing SystemService DeskKnowledge BaseHybrid Model

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Receive user tickets via the ticketing system, phone, email or chat
Perform initial diagnosis and provide basic user support
Open, classify and prioritize tickets in the Service Desk system
Update status, record evidence and follow tickets through to resolution or escalation
Resolve basic incidents, including password resets, user unlocks and access support
Configure corporate email and collaboration tools
Assist in resolving simple network, printer and software issues
Escalate complex incidents to N2 or N3 levels, ensuring all required information is documented
Install software and assist with device configuration
Support onboarding of new employees with access and equipment
Document procedures and recurring solutions in the knowledge base
Update service reports and performance indicators when requested
Participate in strategic projects using agile methodologies in an innovation-driven environment

Requirements

What you’ll need

Higher education (in progress or completed), or completed IT technical course
Basic knowledge of Windows, networking and corporate systems
Good communication skills for interacting with users
Organized and accurate ticket documentation
Basic familiarity with ITSM tools such as ServiceNow, GLPI or Jira
Availability to work in a hybrid model in São Paulo

Benefits

Comp & perks

CLT employment (Brazilian formal employment contract)
Company-subsidized Health Plan for the primary employee
Option to include dependents on the Health Plan with payroll deduction
Dental assistance (optional)
Option to include dependents on the Dental Plan with payroll deduction
Meal or Food Voucher
Transportation Voucher (optional)
Impact & Care — Personal Guidance program providing emotional support and confidential counseling (psychological, legal, financial, social and pet assistance) at no cost for the primary employee and legal dependents
Gympass - Wellhub access to more than 700 gyms across Brazil
Option to include dependents in Gympass - Wellhub (up to 3 dependents)
Access to Udemy via the company intranet
Partnerships with major consumer brands
SESC agreement for primary employee and dependents
Discount agreements with educational institutions and language/certification schools
Group life insurance
Stimulating environment with continuous learning, growth opportunities and national and international mobility