Junior Support Technician

Minsait

Support Technician responsible for monitoring and resolving IT incidents at Minsait in Brazil. Collaborating with teams to enhance processes and ensuring service documentation is up to date.

Posted 7/16/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in incident monitoring and resolution using ITSM tools, while maintaining accurate documentation and collaborating with teams to enhance processes.

Highest-signal resume keywords

Incident MonitoringITSM Tool ProficiencyDocumentation ManagementIncident ResolutionProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

ITSM Tool

Industry Keywords

Incident ManagementService RunbookEscalation Procedures

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Monitor and log incidents in an ITSM tool.
Escalate complex issues to specialized teams.
Keep documentation up to date on incidents and resolutions.
Resolve incidents using the service runbook. Collaborate with other teams to improve processes.

Requirements

What you’ll need

Completed secondary education (high school diploma).

Benefits

Comp & perks

Company-subsidized health plan for the employee (primary holder).
Option to include dependents on the health plan with payroll deduction.
Optional dental coverage.
Option to include dependents on the dental plan with payroll deduction.
Meal or food allowance (Meal Voucher or Food Voucher).
Transportation voucher (optional).
Impact & Care - Personal guidance program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
Gympass - Wellhub (Access to over 700 gyms across Brazil with plans from R$29.90 via payroll deduction).
Option to include dependents on Gympass - Wellhub (up to 3 dependents - paid via credit card).
Access to Udemy through our intranet.
Partnerships with major consumer brands.
Agreement with SESC for the employee and dependents.
Discount agreements with educational institutions (undergraduate and postgraduate) and language schools/certification bodies.
Group life insurance.