Administrative Assistant

Minsait

Administrative Assistant engaging in contacts and validation processes related to IT operations at Minsait. Collaborating on major events and ensuring service continuity in partnership with various operators.

Posted 7/16/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring and validating network operations, managing event tickets, and diagnosing hardware faults. Proficient in handling third-party platform registrations and consolidating operational events.

Highest-signal resume keywords

Event MonitoringFault IdentificationDRACO Alarm Ticket ManagementSWAP Ticket CreationNetwork Operations Center Validation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fault DiagnosisEvent ConsolidationInspection Ticket CreationSWAP Event ValidationMass Event Initiation

Tools & Technologies

Sigitm DRACO

Certifications & Qualifications

High School Diploma

Industry Keywords

Network OperationsThird-Party PlatformsOperator Closure ConfirmationNOCExternal Network

About the role

Key responsibilities & impact

Making contacts, sending spreadsheets, and registering on third‑party platforms when access is required for partner operator environments under SWAP assignee or assignor contracts.
Validation of SWAP events with operators' NOC (Network Operations Center).
Monitoring during mass/large‑scale events.
Initiation of mass events.
Consolidation of events.
Creating inspection tickets for external operator customers.
Creating SWAP tickets (assignor).
Acceptance of operator closure confirmations.
Manual opening via workflow of Sigitm DRACO Alarm tickets.
Fault identification, reading and diagnosis of the curve produced by the system.
Inserting reference points and nearby singularities to locate the fault in the external network TA.
Analysis of closures and creation of the singularity point entered for the recovered point.
Validation and closure of DRACO Alarm tickets.
Handling of DRACO hardware failures.

Requirements

What you’ll need

Completed high school (secondary education).

Benefits

Comp & perks

Company‑subsidized health plan for the employee (primary holder).
Option to include dependents in the health plan with payroll deduction.
Dental assistance (optional).
Option to include dependents in the dental plan with payroll deduction.
Meal voucher or food allowance.
Transportation voucher (optional).
Impact & Care - Personal Guidance Program offering confidential emotional support and counseling in psychological, legal, financial, social and pet‑related areas at no cost for the employee and legal dependents.
Gympass - Wellhub (Access to more than 700 gyms across Brazil with plans starting at R$ 29.90 deducted via payroll).
Option to include dependents on Gympass - Wellhub (up to 3 dependents - payment via credit card).
Access to Udemy via our intranet.
Partnerships with major consumer brands.
Corporate agreement with SESC for the employee and dependents.
Discount agreements with educational institutions (undergraduate and postgraduate) and language schools/certification providers.
Group life insurance.