Middleware – Cloud Operations

Minsait

Job at Minsait focused on Cloud and Middleware Operations. Involves troubleshooting and managing incidents in critical environments

Posted 6/27/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

The ideal candidate must demonstrate strong technical analytical skills for effective troubleshooting and incident resolution in high-availability environments. Collaboration with global teams and adherence to ITIL processes are essential for maintaining operational stability and continuous improvement.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud PlatformsMiddlewareContainer EnvironmentsAdvanced TroubleshootingIncident AnalysisInfrastructure KnowledgeNetworking KnowledgeOperating Systems KnowledgeApplication Servers KnowledgeAPI Administration

Soft Skills

Good Communication SkillsAnalytical SkillsProactive AttitudeProblem-Solving OrientationAbility to Work Autonomously

Tools & Technologies

Observability ToolsDynatraceGrafanaPrometheusELKMetricsLogsTraces

Certifications & Qualifications

ITIL Certification

Industry Keywords

High-Availability EnvironmentsMission-Critical EnvironmentsOperational ProceduresStandard ChangesContinuous Improvement Initiatives

Tech Stack

Tools & technologies

CloudGrafanaKubernetesOpenShiftPrometheus

About the role

Key responsibilities & impact

Monitor and manage alerts on Cloud platforms, middleware, and container environments.
Perform end-to-end troubleshooting for incident analysis and resolution.
Diagnose issues across multiple layers: infrastructure, network, middleware, and application.
Execute operational procedures and standard changes according to established processes.
Escalate complex incidents to specialized teams when necessary.
Provide support for production and non-production environments.
Administer and monitor APIs and integrations.
Analyze performance, latency, and availability issues of services.
Use observability tools for investigation and diagnosis (metrics, logs, and traces).
Collaborate with global teams on continuous improvement initiatives and operational stability.
Document procedures, incidents, and operational knowledge in runbooks and knowledge bases (KB).

Requirements

What you’ll need

Experience supporting and maintaining high-availability, mission-critical environments.
Knowledge of Cloud platforms, middleware, APIs, and container environments (Kubernetes/OpenShift).
Experience in advanced troubleshooting and incident analysis in distributed environments.
Knowledge of infrastructure, networking, operating systems, and application servers.
Experience with observability and monitoring tools (Dynatrace, Grafana, Prometheus, ELK, or similar).
Strong technical analytical skills for root cause identification.
Familiarity with ITIL processes (Incident, Problem, and Change Management).
Good communication skills for working with global, multidisciplinary teams.
Analytical, proactive, and problem-solving oriented profile.
Ability to work autonomously in mission-critical production environments.

Benefits

Comp & perks

Company-subsidized health plan for the employee.
Option to include dependents in the health plan with payroll deduction.
Dental assistance (optional).
Option to include dependents in the dental assistance with payroll deduction.
Meal voucher or food allowance.
Transportation voucher (optional).
Impact & Care - Personal support program offering confidential emotional support and counseling in psychological, legal, financial, social, and pet-related areas at no cost for the employee and legal dependents.
Gympass - Wellhub (access to more than 700 gyms across Brazil with plans from R$ 29.90 deducted via payroll).
Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
Access to Udemy through our intranet.
Partnerships with major consumer brands.
SESC agreement for employee and dependents.
Discount agreements with educational institutions (undergraduate and postgraduate) and language / certification schools.
Group life insurance.