Middleware – Cloud Operations, Generalist Profile

Minsait

Middleware & Cloud Operations Generalist at Minsait ensuring support for critical environments and troubleshooting advanced distributed incidents. Collaborating globally while utilizing various tools for operational stability.

Posted 6/27/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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The ideal candidate must demonstrate strong analytical and troubleshooting skills in high-availability environments while effectively collaborating with global teams to enhance operational stability. A proactive approach to problem-solving and the ability to work autonomously in mission-critical situations are essential.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud PlatformsMiddlewareContainer EnvironmentsAdvanced TroubleshootingIncident AnalysisInfrastructure KnowledgeNetworking KnowledgeOperating Systems KnowledgeApplication Servers KnowledgeAPI Administration

Soft Skills

Good Communication SkillsAnalytical SkillsProactive AttitudeProblem-Solving OrientationCollaboration Skills

Tools & Technologies

Observability ToolsDynatraceGrafanaPrometheusELKMetricsLogsTraces

Certifications & Qualifications

ITIL Certification

Industry Keywords

High-Availability EnvironmentsMission-Critical EnvironmentsOperational ProceduresService PerformanceLatency IssuesAvailability Issues

Tech Stack

Tools & technologies

CloudGrafanaKubernetesOpenShiftPrometheus

About the role

Key responsibilities & impact

Monitor and manage alerts on Cloud platforms, middleware, and container environments.
Perform end-to-end troubleshooting to analyze and resolve incidents.
Diagnose issues across multiple layers: infrastructure, network, middleware, and application.
Execute operational procedures and standard changes according to established processes.
Escalate complex incidents to specialized teams when necessary.
Provide support for production and non-production environments.
Administer and monitor APIs and integrations.
Analyze service performance, latency, and availability issues.
Use observability tools for investigation and diagnosis (metrics, logs, and traces).
Collaborate with global teams on continuous improvement and operational stability initiatives.
Document procedures, incidents, and operational knowledge in runbooks and knowledge bases.

Requirements

What you’ll need

Experience supporting and maintaining high-availability, mission-critical environments.
Knowledge of Cloud platforms, middleware, APIs, and container environments (Kubernetes/OpenShift).
Proven experience in advanced troubleshooting and incident analysis in distributed environments.
Knowledge of infrastructure, networking, operating systems, and application servers.
Experience with observability and monitoring tools (Dynatrace, Grafana, Prometheus, ELK, or similar).
Strong technical analytical skills for root cause identification.
Knowledge of ITIL processes (Incidents, Problems, and Changes).
Good communication skills for working with global, cross-functional teams.
Analytical, proactive, and problem-solving oriented profile.
Ability to work autonomously in mission-critical production environments.

Benefits

Comp & perks

Company-subsidized health insurance for the employee.
Option to include dependents in the health plan with payroll deduction.
Dental assistance (optional).
Option to include dependents in dental assistance with payroll deduction.
Meal allowance (VR) or food allowance (VA).
Transportation allowance (optional).
Impact & Care - Personal guidance program providing confidential emotional support and counseling in psychological, legal, financial, social, and pet-related areas at no cost for the employee and legal dependents.
Gympass - Wellhub (Access to over 700 gyms across Brazil with plans from R$ 29.90 deducted via payroll).
Option to include up to 3 dependents on Gympass - Wellhub (paid via credit card).
Access to Udemy via our intranet.
Partnerships with major consumer brands (discounts).
SESC membership for employee and dependents.
Discount agreements with educational institutions (undergraduate and graduate) and language/certification schools.
Group life insurance.